The tag will not work if it is not horizontal, or if it is placed too close to window tinting containing metallic fibers. Press firmly against the glass to get a tight seal.
You can use a flat-blade or a Phillips screwdriver to attach the LPT. Remove the screws from the license plate area of your front bumper. If the existing license plate does not have mounting screws, you need two self-tapping threaded screws.
You may also contact E-ZPass Customer Service Center about purchasing an exterior tag accessory kit that contains tamper resistant mounting screws and a wrench.
Hold the LPT so the etched lettering is facing you. Fasten the LPT to the bumper using the license plate mounting screws. Install the LPT over the top area of the vehicle's front license plate.
You must return any tags listed on your account before your account is closed. West Virginia offers a separate plan for commercial traffic, whether based inside or outside the state. Commercial customers may purchase multiple tags with a single account. There are no residency restrictions. You will be responsible for the management of your account balance and will be responsible for any toll violations or fees that occur from a negative account balance.
In addition to receiving a discount, we recommend equipping each commercial vehicle that uses the West Virginia Parkways with a transponder because it will help speed commercial traffic through toll plazas while giving drivers a more convenient way to pay tolls without stopping.
Yes, you may transfer transponders to different vehicles, as long as they are of the same vehicle class. Commercial customers can prepay their accounts via credit card, ACH, check and cash paid in person at the Customer Service Center. You can still view individual transaction histories by transponder and monthly toll usage.
The registered owner of the vehicle is mailed a Toll Violation Notice for the tolls and fees due. If you wish to pay by credit card, you may contact our Customer Service Center by calling or you can go online. Box , Charleston WV To appeal the violation notice, you may contact our Customer Service Center at and a representative can advise what information you will need to submit based upon your dispute request.
You will receive a letter in the mail indicating that your appeal has been accepted or rejected. If your appeal is rejected, the letter will offer an explanation. If you wish to appeal multiple violation notices, enter the first notice number, appeal it and repeat the process for each violation.
The reason for this could be:. Usually the phone number to contact your service center can be found on your transponder. If you received a violation from a toll authority other than the West Virginia Parkways Authority, you must follow the procedure described on the violation notice.
State Agency Directory Online Services. West Virginia Parkways Authority. What is E-ZPass? What is a Transponder? Transponders sent in the mail require up to ten days for delivery. Windshields with solar ray glass, solar tint, heated or heat reflective windshields may also prevent the E-ZPass from reading properly. Customers with these windshields may need to obtain exterior transponders. If you are unsure about whether your vehicle has one of these windshields, contact the dealer where you purchased your car or the car manufacturer.
Plate types are very important in allowing the Customer Service Center to identify our customers when their transponder doesn't register when they go through the toll plaza. Plate type is significant because the Rhode Island Division of Motor Vehicles issues the same plate number to a variety of different license plate types.
Please be sure you have selected the correct plate type as noted on your vehicle registration to avoid a possible Toll Violation Notice. At this point, you are unable to pay the toll until it has been through our image review process. Please contact customer service 72 hours after occurrence to check the status of the transaction. We will accept payment of the violation over the phone or online before a first notice is mailed out or received. Please contact customer service 72 hours after the occurrence to check the status of the transaction.
Customers with rental vehicles should check with the rental company regarding their toll policy and payment options before traveling on the Newport Pell Bridge. Each rental company has a different policy for the payment of tolls. Many rental companies have transponders in their vehicles, you may be assessed a fee plus the toll rate when you use their transponders. If a Toll Violation Notice is mailed to the rental company, many of the rental companies will pay the violations and then forward the customer a bill for the violation amount and possibly extra fees; see terms in your rental agreement for more details.
Non E-ZPass Account Holders : Rental agencies can assess fees for mailed violations and toll transactions that post to their accounts. E-ZPass Account Holders : You should always list rental vehicles on your account and delete them from your account when you are done using the vehicle. If you are using your own E-ZPass transponder in the rental vehicle, it must be mounted and the license plate listed on your account. The toll violation notice contains a lower portion that should be detached and mailed along with your payment.
If you have any questions, please call customer service at Call and a representative will assist you in updating your information. Pay with a major credit card by phone at The call center hours are Monday-Friday ampm 2.
To pay by mail, return the bottom portion of the Toll Violation Notice with your payment.
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